I’ve been using DiscoverText for several years, primarily in an academic research capacity but also working with journalists to help them reach broader audiences through social media. From an academic standpoint, DiscoverText was the backbone of collecting Facebook and Twitter data for a study on the 2012 Presidential election that was published in Social Scientific Computer Review. When working with the New England Center for Investigative Reporting, we use DiscoverText to collect social data and mine that to find users interested in topics being covered by the center and to share stories with them. Raw data can be exported for use in third party software, as in the case of this work on co-mentions about flooding.
Altogether, DT is a vital tool to not only collect and gather data but also to code and analyze data. It is simply the best place to begin with social data, and offers utilities many other entities do not, including the ability to clean data and minimize redundancies such as those created by bots. DiscoverText and Texifter personnel have my highest endorsement. It is a model enterprise for users at all levels who are looking to engage in a rich and thorough analysis of social media data.